REFUND AND RETURNS POLICY
Welcome to matvana.shop. We understand that sometimes you may need a refund for your purchase. Here is our refund policy:
1. Refund Eligibility
- Unopened Items: You can request a full refund within 14 days of receiving your item, as long as the item has not been opened and used.
- Damaged or Wrong Item: If your item arrives damaged or we sent the wrong item, you can request a full refund or replacement. Please contact us within 48 hours of receiving your item and provide your order number and photos of the damaged or wrong item.
2. How to Request a Refund
To request a refund, please contact our customer service department at support@matvana.shop and provide your order number and purchase details. Depending on your situation, we may require additional information or the return of the item.
3. Returns and Shipping
- For returns due to our error or damaged items, we will cover all return shipping costs and provide a return label.
- For other return reasons, the customer may be responsible for return shipping costs.
4. Refund Processing
Refunds will be processed within 7 business days of receiving and inspecting the returned merchandise. Refunds will be credited to your original payment method. Please note that credit card refunds may take some time to appear in your account.
5. Final Interpretation
matvana.shop reserves the right of final interpretation of this Refund Policy. We reserve the right to update or modify this policy at any time without prior notice.
Contact Us
If you have any questions or need assistance regarding our refund policy, please contact us at support@matvana.shop.