How do we ship our products?
Orders are shipped via DPD Express within 3 business days of receiving payment.
Delivery time to Poland is 5 business days.
International shipping is 12 business days.
Is your country not listed on the checkout page?
Please contact us at support@fabriket.shop.
Exchanges available?
Items purchased on this website are non-refundable.
You can return the item and purchase it again.
How do I get a refund?
We love and believe in our products, and we want you to enjoy them too. If you are not satisfied with your order, you may return it for a full refund within 14 days of receiving it. Return shipping is the buyer’s responsibility.
If for any reason you wish to return a product within 14 days of receiving it, please see the instructions below:
Make sure the product is unused, clean, and in its original packaging.
Print and complete the form below. Attach the form to the package or send it to support@matvana.shop.
Pack the package carefully.
Send the package by courier or Polish Post to the following address:
Wiosenna 33, 62‑081 Baranowo, Wielkopolskie
Refunds – Once the package has been delivered and inspected, we will refund the amount due using the payment method you used for purchase. The refund process can take up to 14 days.
Return Form Template
First and Last Name:
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Address:
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Email:
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Phone Number:
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Purchase Number, Issue Date:
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Returning Product:
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Return Reason (optional):
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Comments (optional):
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I declare that the returned item has not been used and that I understand the return conditions as stated in the store’s policies.